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Terms in this set (123)Social media is a communications tool which should be ________. used to foster cooperation and collaboration The human resources manager is meeting with the production manager to write job descriptions and to decide how to group jobs for a new production line. These two are engaged in organizing Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. first-line manager Increased accountability of employees is typically caused by ________. increased emphasis on organizational ethics Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________. middle managers Which one of the following types of managerial positions is most likely to involve clerical duties? supervisor Because of the emphasis her company has placed on sustainability, Darlene, a first-line manager, must now consider ________. the impact of her department's waste on the environment ________ skills tend to be more important for first-line managers since they manage employees who produce the organization's product or service the organization's customers. Technical
What is the connection between managers and customers? Managers must create a customer-responsive organization in order to survive successfully in today's environment. Technical skills include ________. job specific knowledge needed to proficiently perform work tasks Which one of the following represents one reward of being a manager? receiving recognition in the organization Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals. efficiency; effectiveness When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles. interpersonal From a business perspective, a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as ________. sustainability The fact that Eileen achieves her departmental goals is an indication of her ________ as a manager. effectiveness Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________. universality of management Connie has an idea for a new product she would like to produce and market. Mintzberg would consider the activities necessary to form and launch her company to be part of the ________ role. entrepreneur When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions? planning
One method to become more efficient in managing your time is to ________. classify each activity or task as A, B, or C Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________. disseminator; leader "We expect to maintain the highest standards of quality in our workmanship." This is an example of ________. a policy ________ is a situation in which a decision maker cannot make reasonable probability estimates. Uncertainty The ________ describes how decision makers fixate on initial information as a starting point and then, once set, fail to adequately adjust for subsequent information. anchoring effect Which of the following is an aspect of intuition? experience-based decisions Gilda has an idea that would streamline operations, reduce costs, and increase profits. Her idea requires the cooperation of several departments, some of which have demonstrated a resistance to change. By considering the context in which the changes must happen and the people in her organization, Gilda is using ________. evidence-based management Structured problems align well with which type of decisions? programmed When problems are ________, managers must rely on ________ in order to develop unique solutions. unstructured; nonprogrammed decision making "We can't stop now. We've already invested $100,000 in the project." This speaker is acting on the ________. sunk costs error Managers are assumed to use ________ if they make logical and consistent choices to maximize value. rational decision making After the city of Washington, D.C announced it was raising the minimum wage to $12.50 per hour, WalMart halted construction of a supercenter there, despite having already invested years in negotiations with the City and tens of thousands of dollars in construction. The top managers at WalMart remembered the importance of ________. knowing when to call it quits Marty had arranged for a high-profile speaker to deliver the keynote address at her college's annual function. However, due to unforeseen circumstances, the speaker was forced to drop out at the last moment. Marty reacts to this news by saying, "I knew all along that this would happen." This is an example of the ________. hindsight bias "All employees must be at their work stations and ready to work by the time the buzzer sounds." This is an example of ________. a rule The ________ occurs when decision makers select and highlight certain aspects of a situation while excluding others. framing bias A problem can best be described as ________. something bad that has happened
When managers make decisions that are rational but limited by their ability to process the information, they are following the concept of ________. bounded rationality Belinda wants to introduce a new model to the product line. Three models are being developed. Belinda can choose only one. She has decided to focus on target market size, production costs, and net profits. These are Belinda's ________. decision criteria James has calculated the possible profits from three different scenarios for the expansion of his restaurant, each for a different amount of advertising and promotion. He has chosen to implement the scenario that offers the greatest profit. James has decided to ________. maximax "Red sky at night, sailor's delight; red sky at morning, sailor's warning" is an example of a ________. heuristic Which of the following best describes the psychological orientation of an individual making a "maximax" choice? optimist Farrell has a knack for selecting candidates who become very successful workers. When asked how he does it, he answered that he "listened to his gut." Farrell is really using his intuition Heinrich, a purchaser for an optics company in Germany, must place an order for materials for use in its production process. He is most likely to order from a company ________. within the European Union because there would be no barriers to trade An ethnocentric attitude ________. is the belief that the home country has the best work approaches and practices Natalya operates a retail store in Romania. She buys consumer electronics from vendors in China and Japan to sell in her store. Natalya is engaging in ________, importing Caron admits she's a tough cookie. She thrives in an environment in which employees compete against each other for big rewards. It is likely that Caron's culture ________. is high in assertiveness A corporation drops its organizational structure based on countries and reorganizes into industry groups. This is an example of the company becoming a(n) ________. borderless organization Melamark LLC has customers on four continents. It would like to increase its global presence as a supplier to its global customers. The most expensive option would be to ________. directly invest in a production facility in another country An ethnocentric attitude stems from ________. parochialism Melanie would like to become a part of the global retail community. Which of the following options should Melanie consider as her first step? She should engage in global sourcing. Multidomestic corporations ________. decentralize management and other decisions to the local country Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. Using the GLOBE model, what can we infer about Alfredo's culture? Alfredo's culture is low in power distance. A(n) ________ attitude is the view that employees in the host country know the best practices for running their operations. polycentric Melanie joined an international student association in order to better understand the views of students from other countries. She is trying to become more ________ in her attitude. geocentric The North American Free Trade Agreement includes ________. Mexico, Canada, and the United States Managers with a(n) ________ attitude view every foreign operation as different and hard to understand. polycentric The United States belongs to a trade alliance known as CAFTA, which stands for ________. Central America Free Trade Agreement Melanie had been buying raw materials locally but she is being underpriced by her competitors. She thinks there might be lower-cost materials elsewhere. What advice would you give Melanie? She should engage in global sourcing. Coca-Moka, an American beverage company, sells its soft drinks in Thirstania. After earning large profits, Coca-Moka discovered it could not export those profits back to its American banks because of the ________ in Thirstania. tax policies Parochialism is a tendency to ________. view the world solely through one's own eyes and perspectives Theodore and James decide to enter into an agreement with a firm in Europe allowing them to use the rights to their software, brand name, and software specifications in return for a lump sum payment. The firm is a service organization that plans to use the software to assist its customers. Their agreement is a(n) ________. franchise agreement The World Trade Organization ________. exists to help countries conduct trade through a system of rules What positive perception do employers typically have of older employees? strong work ethic Lulumelon owns a chain of fashion stores that serve men's, women's, and children's clothing categories. Jay, a motorcycle accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location. Which one of the following assumptions by Lulumelon would prevent them from hiring him? There is no set of guidelines on how to take any potential disciplinary action with disabled employees. Which of the following statements is true of gender diversity in workplaces? No consistent male-female differences exist in problem-solving ability, analytical skills, competitive drive, motivation, sociability, or learning ability. The ways in which people in an organization are different from and similar to one another is known as ________. workplace diversity Bruce will be making a presentation to the senior management team to encourage them to support efforts to improve the company's diversity policies and practices. One of the more compelling arguments he can use is ________. companies with inclusive practices outperformed their competitors Which of the following managerial styles is traditionally considered to be feminine? inclusive How does surface-level diversity differ from deep-level diversity? Surface-level diversity can affect the way people perceive others, especially in terms of assumptions or stereotyping, while deep-level diversity may affect general behavior of people at work. Which of the following managerial styles is traditionally considered to be masculine? leading by example Raul is concerned that when his older workers retire, he will not be able to fill their positions because ________. too few students are receiving the solid math and science education required in high-growth industries Employee A prefers to work flexible hours and to work from home as often as practical. According to research, Employee A is likely to be ________. female Given a choice between Jane, a 50-something internal candidate, and Jenny, a 20-something internal candidate, Joe selected Jane. Joe would probably say it was because ________. he expected the quality of Jane's work would be better than Jenny's Mona has been employed at Marten Piano for 11 years as a quality engineer. She just discovered that five years ago a male quality engineer received a higher wage increase than she did even though their performance scores were identical. Under the ________Act, Mona can file a discrimination complaint despite the elapsed time since the event. Lilly Ledbetter Fair Pay Ang Li has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow graduate from Tri-Valley, Adam Watson, has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization. a glass ceiling ________ refers to the social traits that are shared by a human population. Ethnicity
Which of the following benefits of workplace diversity is categorized as strategic? potential to improve market share In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ________. deep-level diversity Older workers in an organization are subjected to ________ if they are laid off for being highly paid and having lucrative benefits. discriminatory practices During which era was the term "workforce diversity" first used? late 1980s Which of the following perceptions do employers typically have of older employees? resistance to new technology By 2050, ________ percent of the population of the United States will be ________ 20; 65 and over In the ________ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community. stakeholder Under the classical view, aiding the few through philanthropy ________. increases costs for consumers ________ is a document created by the United Nations outlining principles for doing business globally in the areas of human rights, labor, the environment, and anticorruption. The Global Compact EPA regulations permit the release of 150 micrograms of particulate matter per cubic meter of air every 24 hours from paint shops. Utilimotors, a utility truck maker, monitors its emissions so it releases between 140 and 150 micrograms. Which approach of green management does Utilimotors use? legal approach
Which one of the following arguments on social responsibility states that businesses should address social problems before they become serious and costly to correct? superiority of prevention over cures The phrase "My word is my bond" is likely to be spoken by someone at the ________ stage of moral development. conventional
John is offered an attractive incentive to steal sensitive information about his company's wealthy investment customers. Which one of the following statements best reflects John's thoughts if he is at the preconventional level of moral development? I am liable to be criminally prosecuted for my involvement in stealing the information. Which of the following ISO standards is related to environmental management? ISO 14000 A student who never considers breaking into an instructor's office to steal an accounting exam didn't think twice about asking a friend who took the same course from the same instructor last semester what questions were on the exam. What does this example illustrate? This example illustrates the concept of issue intensity. Many companies around the globe voluntarily report their efforts in promoting environmental sustainability using the guidelines developed by the ________. Global Reporting Initiative Pharmacists who decline to dispense drugs that cause abortions are functioning at the ________ stage of moral development. principled Baskins wants to build a nuclear plant because this will not add to his city's already serious pollution problem, while taking care of its electricity requirements. Baskins is following which of the social responsibility views? socioeconomic view ________ is the degree to which people believe they control their own fate. Locus of control In the ________ approach of going green, organizations respond to the environmental preferences of customers. market Which of the following ISO standards is related to quality management? ISO 9000 Managers who consider the impact of their organization on the natural environment are said to be practicing ________. green management The primary debate about ethics training programs is whether ________. ethics can be taught The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate ________. Milton Friedman Freedom of association and the effective recognition of the right to collective bargaining are the Global Compact principles in the area of ________. labor standards A ________ is a formal statement of an organization's primary values and the ethical rules it expects its employees to follow. code of ethics Which of the following structural variables is supportive of organizational innovation? high interunit communication Which of the following is a structural variable that supports innovation? work and non-work support Fuel prices keep spiraling upward so recreational vehicle manufacturers are being pressured to produce lighter units that can be pulled by smaller trucks. This situation is representative of ________. a driving force The unfreezing step of the change process can be thought of as ________. preparing for the needed change ________ involves distorting facts to make the change appear more attractive. Manipulation and co-optation In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________. change agents Organizational change can best be defined as ________. any alteration of people, structure, or technology. One way to lessen stress in a job is to ________. ... Bob is the noon manager at a fast-food hamburger restaurant. As soon as he saw the bus pull into the parking lot, he ordered the cooks to put down as many patties as the grill would hold and shifted his people around so every cash register was open. Bob's response was ________. deactive Which of the following is a favorable condition that will facilitate a cultural change? A dramatic crisis occurs. ________ is a method of changing behavior through unstructured group interaction. Sensitivity training How can managers increase the likelihood of making change happen successfully? They should give individual employees a role in the change process. The Sarbanes-Oxley Act is an example of which of the following forces of change? external change Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________. structural components Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________. accepting of ambiguity A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time. Type A ________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented. Idea champions Outside consultants are more likely to initiate ________ organizational changes than insiders are. drastic An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people. sensitivity training When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________. fear that they would be forced out of their habits Skunk works a small group within a large organization, given a high degree of autonomy and unhampered by corporate bureaucracy, whose mission is to develop a project primarily for the sake of radical innovation 4 types of change strategy, structure, technology, and people White-Water Rapids Metaphor The lack of environmental stability and predictability requires that managers and organizations continually adapt (manage change actively) to survive. 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