Which is one of the main concerns of the design and transition value chain activity?

The central element in the ITIL SVS is the Service Value Chain. The service value chain is an operating model for the creation, delivery and ongoing improvement of services. It outlines the key activities required to create value in response to demand, through the creation and delivery of products and services.

Inhaltsverzeichnis Show

Download Now: ITIL 4 Best Practice e-Books
3. Design and Transition
4. Obtain/Build
5. Deliver and Support
What is one of the main concerns of the design and transition value chain activity?
Which is the purpose of the design and transition?
What's the purpose of the engage value chain activity?
Which is a result of applying the guiding principles progress iteratively with feedback?

Download Now: ITIL 4 Best Practice e-Books

These all-new for 2020 ITIL e-books highlight important elements of ITIL 4 best practices. Quickly understand key changes and actionable concepts, written by ITIL 4 contributors.

Free Download ›

In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:

Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve

Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.

Let us look at each activity in detail, specifically the purpose, inputs and outputs. As each value stream is made up of a different combination of activities and practices, the inputs and outputs listed will not always apply, as they are specific to particular value streams. The lists of inputs and outputs given are not prescriptive, and they can and should be adjusted when organizations design their value streams.

(This article is part of our ITIL 4 Guide. Use the right-hand menu to navigate.)

1. Plan

PurposeTo ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.Inputs

Policies, requirements, and constraints, provided by the organization’s governing body
Consolidated demands and opportunities, provided by engage
Value chain performance information, improvement initiatives, and plans, provided by improve
Improvement status reports from improve
Knowledge and information about new and changed products and services from design and transition, and obtain/build
Knowledge and information about third-party service components from engage

Outputs

Strategic, tactical, and operational plans
Portfolio decisions for design and transition
Architectures and policies for design and transition
Improvement opportunities for improve
A product and service portfolio for engage
Contract and agreement requirements for engage

2. Engage

PurposeTo provide a good understanding of stakeholder needs, ensure transparency, and maintain continual engagement and good relationships with all stakeholders.Inputs

A product and service portfolio provided by plan
High-level demand for services and products, provided by internal and external customers
Detailed requirements for services and products, provided by customers
Requests and feedback from customers
Incidents, service requests, and feedback from users
Information on the completion of user support tasks from deliver and support
Marketing opportunities from current and potential customers and users
Cooperation opportunities and feedback, provided by partners and suppliers
Contract and agreement requirements from all value chain activities
Knowledge and information about new and changed products and services from design and transition, and obtain/build
Knowledge and information about third-party service components from suppliers and partners
Product and service performance information from deliver and support
Improvements initiatives and plans from improve
Improvement status reports from improve

Outputs

Consolidated demands and opportunities for plan
Product and service requirements for design and transition
User support tasks for deliver and support
Improvement opportunities and stakeholders’ feedback for improve
Change or project initiation requests for obtain/build
Contracts and agreements with external and internal suppliers and partners for design and transition, and obtain/build
Knowledge and information about third-party service components for all value chain activities
Service performance reports for customers

3. Design and Transition

PurposeTo ensure that products and services continually meet stakeholder expectations for quality, cost, and time to market.Inputs

Portfolio decisions, provided by plan
Architectures and policies, provided by plan
Product and service requirements, provided by engage
Improvement initiatives and plans, provided by improve
Improvement status reports from improve
Service performance information, provided by deliver and support, and improve
Service components from obtain/build
Knowledge and information about third-party service components from engage
Knowledge and information about new and changed products and services from obtain/build

Outputs

Requirements and specifications for obtain/build
Contract and agreement requirements for engage
New and changed products and services for deliver and support
Knowledge and information about new and changed products and services to all value chain activities
Performance information and improvement opportunities for improve

4. Obtain/Build

PurposeTo ensure that service components are available when and where they are needed, and that they meet agreed specifications.

Inputs

Architectures and policies provided by plan
Contracts and agreements with external and internal suppliers and partners, provided by engage
Goods and services, provided by external and internal suppliers and partners
Requirements and specifications, provided by design and transition
Improvement initiatives and plans, provided by improve
Improvement status reports from improve
Change or project initiation requests, provided by engage
Change requests, provided by deliver and support
Knowledge and information about new and changed products and services from design and transition
Knowledge and information about third-party service components from engage

Outputs

Service components for deliver and support
Service components for design and transition
Knowledge and information about new and changed service components to all value chain activities
Contract and agreement requirements for engage
Performance information and improvement opportunities for improve

5. Deliver and Support

PurposeTo ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.

Inputs

New and changed products and services, provided by design and transition
Contracts and agreements with external and internal suppliers and partners, provided by engage
Service components provided by obtain/build
Improvement initiatives and plans, provided by improve
Improvement status reports from improve
User support tasks provided by engage
Knowledge and information about new and changed service components and services from design and transition, and obtain/build
Knowledge and information about third-party service components from engage

Outputs

Services delivered to customers and users
Information on the completion of user support tasks for engage
Product and service performance information for engage and improve
Improvement opportunities for improve
Contract and agreement requirements for engage
Change requests for obtain/build
Service performance information for design and transition

6. Improve

PurposeTo ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Inputs

Product and service performance information, provided by deliver and support
Stakeholders’ feedback, provided by engage
Performance information and improvement opportunities, provided by all value chain activities
Knowledge and information about new and changed products and services from design and transition, and obtain/build
Knowledge and information about third-party service components from engage

Outputs

Improvement initiatives and plans for all value chain activities
Value chain performance information for plan and the governing body
Improvement status reports for all value chain activities
Contract and agreement requirements for engage
Service performance information for design and transition

ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.

Learn how ServiceOps can help you predict change risks using service and operational data, support cross-functional collaboration to solve problems, and automatically recommend problem resolutions.

What is one of the main concerns of the design and transition value chain activity?

“The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market”.

Which is the purpose of the design and transition?

Design and Transition To ensure that products and services continually meet stakeholder expectations for quality, cost, and time to market.

What's the purpose of the engage value chain activity?

The purpose of the engage value chain activity is to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders. The key inputs to this value chain activity are: a product and service portfolio provided by plan.

Which is a result of applying the guiding principles progress iteratively with feedback?

Working in a time-boxed, iterative process with feedback loops gives for more flexibility. Obtaining and using input prior to, during, and following each iteration will ensure that actions are focused and appropriate.